Support
FunGameDev — We're here to help
Gem Crush
The game crashed or won't open.
Try force-closing the app and reopening. If it continues, uninstall and reinstall — your score will reset but the crash should be resolved. If the problem persists, email us with your device model and Android version.
I bought Remove Ads but ads are still showing.
Open the app, go to Settings, and tap "Restore Purchase." If that doesn't work, make sure you're signed in to the same Google account used for the purchase and try again. Contact us if it still doesn't resolve.
My lives didn't refill.
Lives refill automatically over time. Make sure your device clock is set to the correct time — the refill timer depends on it. If lives seem stuck, restart the app.
Can I transfer my progress to a new device?
Progress is currently stored locally on device. We don't have cloud save yet — it's on the roadmap. For now, progress doesn't transfer when switching devices.
How do I request a refund?
In-app purchases are processed by Google Play. Refund requests go through Google Play at
play.google.com → Account → Purchase history. Google's standard refund window is 48 hours.
I found a bug or have a suggestion.
We want to know. Email us at
support@fungamedev.com with the details — what happened, what you expected, and your device model. Bug reports with steps to reproduce get fixed fastest.